[{"title":"How long does it take to fully charge?","text":"

3-4 hours or until a solid white light is displayed.

\n"},{"title":"What do the indicator lights mean?","text":"

A solid white light indicates the unit is fully charged and displays when the unit is powered on. A flashing white light indicates the unit is charging. A solid red light indicates the unit is low on charge.

\n"},{"title":"Unit not charging.","text":"

Ensure the charging puck is connected to the base of the unit.

Upon connecting the charging puck, a white flashing light should appear. If the unit is fully charged, the flashing light will change to a solid white light. If the unit still needs to be charged, the flashing light will continue until the unit is fully charged.

If there is no white flashing light, check the following:

1. The outlet is functional.
2. The power adapter used matches the rating of the charging puck.
3. The charging puck can charge a different device such as a smartphone.

\n"},{"title":"Unit is not dispensing even if charged. Unit is not turning on.","text":"

Pump needs to be reset:

\n1. Switch the unit off for 5 seconds, then attempt to switch the unit back on.
\n2. Wipe the sensor lens clean. We recommend using rubbing alcohol and a microfiber cloth to do so.
\n3. From the the powered-on position, completely cover the sensor window with your hand and toggle the power switch off, on, off, on within 2 seconds to trigger a continuous dispense mode. Stop this mode by removing your hand from the sensor window.

\n"},{"title":"Unit is not dispensing and motor sounds can be heard.","text":"

Sensor pump may be clogged.

From the the powered-on position, completely cover the sensor window with your hand and toggle the power switch off, on, off, on within 2 seconds to trigger a continuous dispense mode. Stop this mode by removing your hand from the sensor window.

If it is still clogged, fill the reservoir with warm water and repeat above steps.

\n"},{"title":"Soap is dispensing erratically.","text":"

Gently wipe any dried residue from the spout with a wet paper towel.

\n"},{"title":"Pump is auto-dispensing.","text":"

1. Wipe the sensor window clean. Rubbing alcohol and a microfiber cloth are recommended.
\n2. Switch the unit off for 5 seconds, then switch the unit back on.
\n

\n"}]